Vacancy expired!
Helpdesk Account Support, Beverly, MA
The Helpdesk Account Support candidate will be primarily responsible for granting and maintaining access for over 2,500 local and remote end-users, including troubleshooting problems and advising on the appropriate action with a customer service oriented approach.
Responsibilities:
- Process all access related tickets including but not limited to account creations, account setups, terminations and access changes.
- Ensure all tickets are completed within defined service level agreements.
- Enhance & update current documentation and procedures.
- Audit and maintain a list of account exceptions.
- Help with answering phones and the triage of tickets
- Assist with additional Help Desk functions as needed.
- Participate in after hours on call rotation for business support.
- Other tasks and duties as assigned.
- Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Hours may vary according to business needs. May be required to travel less than 10% of the time.
Qualifications:
- Associates or Bachelor’s degree in related field preferred.
- 1-3 years of experience working in a technical role preferred.
- Basic knowledge of Active Directory, Group Policy, and Windows ACLs.
- Prior experience in clinic IT operation is strongly preferred.
Keywords: Beverly MA Jobs, Helpdesk Account Support, Windows 7 and 10, Active Directory, Group Policy, Windows ACLs, Desktops, Laptops, Inventory Tracking System, Help Desk, Massachusetts Recruiters, IT Jobs, Massachusetts Recruiting
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