ITSS Technician

ITSS Technician

Vacancy expired!

ENABLE your future through light.
Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense, and aerospace sectors.
ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.
Our facility in Billerica, Massachusetts is located in the metropolitan Boston area and specializes in the design and manufacturing of advanced photonics products based on MEMS and other micro-scale optical devices. Our unique technology enables the highest system performance in the most compact and cost-effective formats in a variety of applications.
We are presently seeking an

ITSS Technician that will The ITSS technician will be part of a global service desk team, dispersed across multiple locations, who are responsible for addressing all IT related user needs in a timely, professional, courteous, and cost-effective.

Main responsibilities:

• Supports information technology hardware systems including (but not limited) to personal computers servers, building security systems, peripherals, operations computers, smart phones and tablets;
• Provides first level support for enterprise and business applications.
• Performs audits as required;
• Able to follow policies and processes;
• Addresses customer fulfillment requests;
• Manages incidents in a timely manner;
• Meets SLAs as set forth by the service desk manager;
• Assists with continuous improvement initiatives;
• Able to work with 3rd party vendors for troubleshooting and support;
• Provides deliveries of IT services throughout their lifecycle;
• Daily monitoring of appropriate system;
• Able to resolve complex end user computing issues;
• Assists customer/end users with questions on product installation, usage, and implementation;
• Answers all customer inquiries and provides appropriate technical and/or product-related information;
• Effectively communicates user issues and concerns to all applicable internal staff members;
• Tracks computer hardware deployment;
• Organizes and maintains documentation;
• Assures robust deployment and maintenance of end user IT security systems;
• Maintains working knowledge of current products and/or services;
• Follows a systematic approach to problem solving including the generation of documentation supporting findings and preventative maintenance;
• Prepares reports and correspondence as needed;
• Performs other duties as assigned by team lead and service desk manager.

Requirements:

• Minimum of three years related experience or equivalent;
• Computer Science degree or equivalent;
• Excellent customer service skill;.
• Excellent verbal and written communication skills;
• Above average troubleshooting skills;
• Technical expert on all computer hardware (PC’s, tablets, mobiles, and hand held devices);
• Proficient on all Microsoft Office/OS Platforms;
• Technically proficient on LAN equipment and able to follow directions to support WAN equipment;
• Strong organizational skills; able to manage priorities and follow processes;
• Ability to work independently and as a member of various teams and committees;
• Ability to understand and follow written and verbal instructions;
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm;
• Ability to effectively communicate with people at all levels and from various backgrounds;
• High degree of professionalism;
• Must be comfortable in a high volume, fast paced, dynamic environment with strong ability to multitask and work independently when needed;

Effective January 4th, 2022, it will be mandatory for every Excelitas employee to be adequately vaccinated against COVID-19. Exemption requests from this vaccination requirement will be considered to accommodate medical conditions and sincerely held religious beliefs.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)
Visa sponsorship is not available for any position at Excelitas
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Veteran/Gender Identity/Sexual Orientation
Excelitas is seeking leaders and innovators to join our global team! Visit: www.excelitas.com/join-our-team.