Part Time Customer Service Representative Cambridge Central Square (Cambridge, MA)

Part Time Customer Service Representative Cambridge Central Square (Cambridge, MA)

01 Dec 2024
Massachusetts, Boston 00000 Boston USA

Part Time Customer Service Representative Cambridge Central Square (Cambridge, MA)

Vacancy expired!

Our Cambridge branch located in Central Square is excited to announce an immediate opening for a Part-Time Senior Customer Assistance Representative! The Senior Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large home city branch. The required part-time schedule is Friday from 7:30am-6pm, Saturday from 8am-3pm, Sunday from 8am-1pm, and Monday from 7am-11am. A 1 hour break will be given each day. The starting pay rate for this position is $14.50/hour. The address for this branch is 25 River Street Cambridge, MA 02139.

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Must be at least 18 years of age

Must have a High School Diploma or GED

Must have at least 6 months of prior customer service experience

Must have a valid US driver's license

Must have no more than 1 at-fault accident or moving violation within the past 3 years

Must have no drug or alcohol related convictions within the past 5 years

Must have a basic level experience and understanding of a PC and Microsoft Office products

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

To apply for this position, please CLICK HERE

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