Part Time Customer Service Representative Prudential Center (Boston, MA)

Part Time Customer Service Representative Prudential Center (Boston, MA)

27 Apr 2024
Massachusetts, Boston 00000 Boston USA

Part Time Customer Service Representative Prudential Center (Boston, MA)

Vacancy expired!

Our Prudential Center branch office located near Copley Square is

excited to announce an immediate opening for a Part-Time

Senior Customer Assistance Representative!

The Sr. Customer Assistance Rep. will provide a high level of customer

service by assisting both internal and external customers, primarily

face-to-face, supporting their branch and rental needs. The Sr. CAR

will gain knowledge through local training and hands-on experience to

provide administrative support, customer assistance, and act as a

rental back-up in a large home city branch.

The required part-time schedule is Sunday from 9am-3pm, Monday from

9am-3pm, Friday from 9am-6pm, and Saturday from 7am-1pm.

A 30 minute break will be provided each day worked.

The starting pay rate for this position is $14.50/hour.

Take incoming calls- reservations, rate quotes, general

questions and answers, provide information and resolution for

customers, other branches, insurance companies, dealerships, repair

shops and other vendors

Manage outgoing calls for callback management, A/Rs and

miscellaneous calls as assigned

Provide a high level of customer service by assisting

customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up

and/or dropping off customer in a safe and courteous manner and

assisting customers as needed

Understand and communicate rental terms and conditions,

vehicle features and other services

May sell optional protection products, upgrades, fuel options

and other additional equipment

Responsible for notifying Management of any known vehicle

problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating

washing equipment when needed

Perform various administrative and basic accounting functions

such as: research and billing support tasks, accounts receivables,

transfer and key logs, run miscellaneous reports, supply maintenance,

process customer billing

Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Must be at least 18 years of age

Must have a High School Diploma or GED

Must have at least 6 months of prior customer service experience

Must have a valid US driver's license

Must have no more than 1 at-fault accident or moving

violation within the past 3 years

Must have no drug or alcohol related convictions within the

past 5 years

Must have a basic level experience and understanding of a PC and

Microsoft Office products

Must be authorized to work in the United States and not require

work authorization sponsorship by our company for this position now or

in the future

To apply for this position, please CLICK

HERE

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