Service Desk Engineer

Service Desk Engineer

17 May 2024
Massachusetts, Boston, 02108 Boston USA

Service Desk Engineer

Vacancy expired!

Piper Companies is currently seeking a Service Desk Engineer. The Service Desk Engineer will provide first-class services, solutions and support to both local and remote associates. The ideal candidate will have prior experience as a Service Desk Engineer, supporting a wide array of hardware and software for a fast-paced and high-energy environment.

Responsibilities of the Service Desk Engineer:

  • Addressing all end user requests that come in via Ticketing system, phone and Slack
  • Documenting procedures, best practices and performing training or application support as needed
  • Responsible for researching and solving IT endpoint hardware problems/issues
  • Support the Software upgrade cycle, including the development of IT process and procedures behind keeping machines and software current
  • 24/7 on-call duty may be required
  • Support of end user mobile devices (iPhone, iPad, Android)
  • Assist on Corporate IT and Customer impacting projects as needed.

Requirements:

• 1-5 years' experience with Windows (Client & Server), and Mac (Client) operating systems and troubleshooting problems with Windows-related software, including:

o Active Directory Users and Groups

o Microsoft Office Applications

• Strong analytical and problem-solving skills across multiple platforms. (HW, OS, Network, etc.)

• Ability to field Tier I-III support requests, via ticket, email, slack, phone and ad-hoc walk-ups

• Well organized with strong HW\SW inventory, asset\license management and capacity planning abilities

Benefits for the Service Desk Engineer:
  • Comprehensive Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401k with match, Outstanding Company Culture & Perks
  • Compensation: Flexible upon experience

Job Details

Jocancy Online Job Portal by jobSearchi.