Service Desk Engineer

Service Desk Engineer

18 May 2024
Massachusetts, Boston, 02108 Boston USA

Service Desk Engineer

Vacancy expired!

Piper Companies is seeking a Service Desk Engineer to join an innovative healthcare software company for an employment opportunity. The Service Desk Engineer will be working to provide first-class services, solutions, and support to both local and remote associates.

The responsibilities of the Service Desk Engineer include:

• Addressing all end user requests that come in via ticketing system, phone, and Slack

• Documenting procedures, best practices, and performing training or application support as needed

• Researching and resolving IT endpoint hardware problems/issues

• Supporting the software upgrade cycle, including the development of IT processes and procedures behind keeping machines and software current

• Supporting end-user mobile devices (iPhone, iPad, Android)

The qualifications of the Service Desk Engineer include:

• 1-5 years of experience with Windows (Client and Servers) and Mac (Client) operating systems and troubleshooting problems with Windows related software (AD users and groups, MO applications)

• Ability to field Tier I-III support requests

• Working knowledge of deploying and troubleshooting client endpoints (Win10, OSX)

• Strong analytical and problem-solving skills across multiple platforms (HW, OS, Network, etc.)

• Well organized with strong HW/SW inventory, asset/license management, and capacity planning abilities

The compensation for the Service Desk Engineer Includes:

• Salary Range:

o $70,000 - $85,000 per year

• Full Benefits: Health, Dental, Vision, 401k, PTO, etc.

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