Associate Director, Interactive Solutions

Associate Director, Interactive Solutions

24 Sep 2024
Massachusetts, Boston, 02108 Boston USA

Associate Director, Interactive Solutions

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Job Posting Description

The Associate Director, Interactive Solutions serves as the technical lead in planning and oversight of the back-end of the Trust's website technologies including online giving systems and digital marketing and event systems. This role will coordinate closely with business units and the department of Communications to ensure the underlying technologies and systems meet business requirements, and will oversee the work of staff and vendors in the ongoing technical customization of the site in accordance with the design and strategy set by the Senior Director of Digital Communications. Ensures reporting and analytics are in place to measure the performance of online fundraising and marketing.

This Associate Director, Interactive Solutions will:

  • Collaborate with the Digital Marketing team as the lead technologist to develop peer-to-peer fundraising websites, event registration forms, and online donation forms.
  • Work closely with Gift Services, Records Management, and CRM Administrators to ensure data from the online systems is appropriately mapped to other Trust enterprise systems.
  • Provide technical support for reporting and analysis teams on incorporating data and analytics from online systems into self-service dashboards and reporting tools.
  • Partner with the Associate Director, Interactive Systems on the incorporation of CRM and other third-party tools into digital marketing and online fundraising systems.
  • Serve as the technical lead in planning, and oversight of the back-end of the Trust's website technologies including online giving systems and digital marketing and event systems.
  • Provide quality assurance (QA) to programming staff on online systems.
  • As a member of the Technology Strategy and Solution teams, will lead the review of third-party tools, assess feasibility of business requirements, define system customizations, and the review of consultant and vendor budgets and scope of work.
  • Provide positive and effective customer service to support programs; liaise with program groups and coordinate best practices with team members on the utilization of online solutions.
  • Participate in professional development activities to keep current with trends and practices in coding and compliance topics and in improving Web best practices, data integration methods and technologies.
To qualify, you must have:
  • BA degree plus a minimum of seven years of IT, Marketing or related work experience
  • Fundraising operations experience utilizing database, Web and/or interactive technologies is preferred.
  • Knowledge of fundraising technologies including donor databases, content management or E-Philanthropy systems is preferred.
  • Computing technology support experience in a variety of settings (local, remote access, special events)
  • Working knowledge of digital marketing and fundraising best practices including software packages and systems commonly used in the execution of online campaigns.
  • Ability to learn and adapt to new concepts and techniques for leveraging online marketing and fundraising systems to build and mobilize communities of supporters.
  • Excellent interpersonal, organizational and written communication skills.
  • Proven ability to prioritize and multi-task under pressure.
  • Ability to solve complex digital technology problems with minimal or no direct supervision.
  • Understanding the systems and underlying technologies of a complex, rich-media website, which includes HTML, XML, CSS, analytics, Social media and web services.
  • Familiarity with APIs, AZURE, AWS, and Blackbaud products would be helpful.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

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Job Details

  • ID
    JC45959221
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Boston Childrens Hospital
  • Date
    2022-09-23
  • Deadline
    2022-11-21
  • Category

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