Audio Visual Specialist II

Audio Visual Specialist II

03 Nov 2023
Massachusetts, Boston, 02108 Boston USA

Audio Visual Specialist II

Job Posting Description

At Boston Children's Hospital, the quality of our care -and our inclusive hospital working environment- lies in the diversity of our people. With patientsfrom local communities and160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard andideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

TheAudio Visual Specialist II will be responsible for:

  • Repairingand maintainingaudio-visual equipment and coordinating vendor service calls
  • Settingup audio-visual equipment including in various settings including conference rooms, auditoriums and classrooms.
  • Investigating, evaluatingand testing new audio-visual technologies for deployment within the institution.
  • Providingend-user training and education on the use of audio-visual technologies including web-based conferencing tools.
  • Promptly triaging and resolving Helpdesk tickets directed to the AV department.
  • Administration and support of the Zoom conferencing platform, including webinars, events and user meetings. Provide Zoom video conferencing support for our virtual visit platform.
  • Digital signage problem solving within the hospital environment.
  • Monitoring, maintainingand script programming on Castus content server systems.
  • Assisting with the management and maintenance of in-house TV network infrastructure and Ryan Seacrest Studio.
  • Effectively communicating within the audio video team on the status of all project, repair and support activities.
  • Organization and management of equipment inventory and spares stock, post-production editing and other services.
  • This position will require for you to be onsite

To qualify, you must have:
  • 3+ years' experience in audio visual system support - CTS a plus
  • Experience with audio production and sound reinforcement fundamentals desired
  • Skillsin the setup and operation of a wide variety of audiovisual equipment including displays, control processing, audio/video switching, audio mixing/tuning
  • Experience troubleshooting and configuring AV devices on Windows and MacOS computers.
  • Solid experience with various streaming media and digital media formats, encoding, transcoding including Castus, Zoom and other platforms.
  • Excellent written and verbal skills
  • Ability to effectively document AV systems and create user training materials using tools such as Visio, Revu, and PowerPoint
  • Ability to work independently as well as within a team environment.
  • Strong customer service experience and interpersonal skills.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

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