Location: Boston, MA Salary: Negotiable Description: Our client is currently seeking a Command Center Analyst with experience working with Dynatrace and/or New Relic.
This job will have the following responsibilities:
Provide systems alerting/monitoring and first level support of all incidents related to the internal application.
Utilize Dynatrace and supplemental monitoring tools for troubleshooting and correlating alerts.
Effectively communicate awareness, issues, alert confirmations and status, to team and other areas.
Perform manual application and portal testing to ensure systems are available and functioning as 'check-out' activities during post maintenance schedules.
Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect severity levels assigned
Qualifications & Requirements:
Working in a command center for at least 7 years.
Very knowledgeable using application performance tools such As Dynatrace and New Relic.
Working in a fast paced dynamic team environment in support of a customer call center.
Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our health care system. By joining CHIA, you\'ll dive into health care data, revealing invaluable trends and insights, and play a pivotal role in evidence-based decision-making.