Helpdesk Specialist

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Helpdesk Specialist

05 Aug 2024
Massachusetts, Boston, 02108 Boston USA
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Helpdesk Specialist

Vacancy expired!

Title for this position: Helpdesk Specialist
Onsite: yes
Duration: longterm contract
This position is located in Boston, MAThe Helpdesk Analyst provides technical support to our end-users through our telephone support line and the use of BeyondTrust (Bomgar) remote support tool. The Helpdesk Analyst must have excellent customer service and troubleshooting skills and the ability to learn new technologies and applications.
Responsibilities include:

  • resetting passwords;
  • diagnosing login problems;
  • creation of Exchange on-premises mailboxes and Office 365 mailboxes, shared calendars;
  • adding users to security groups;
  • creation and support of Pulse Secure VPN accounts;
  • create tickets in ServiceNow ticketing system and reassign tickets to other appropriate groups if issue cannot be resolved by Helpdesk;
  • perform remote troubleshooting through diagnostic techniques;
  • communicate and resolve technical problems with non-technical users;
  • reassign tickets to appropriate groups if issue cannot be resolved by Helpdesk;
  • solid understanding of Microsoft Exchange 2016, SharePoint, Teams and Active Directory.
  • provide assistance on supported devices, such as mobile phones and tablets.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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Job Details

  • ID
    JC17865058
  • State
    Massachusetts
  • City
    Boston
  • Job type
    Permanent
  • Salary
    BASED ON EXPERIENCE
  • Hiring Company
    MISICOM, Inc
  • Date
    2021-08-04
  • Deadline
    2021-10-03
  • Category
    Et cetera
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