Practice Specialist - Ortho Clinic

Practice Specialist - Ortho Clinic

03 Aug 2024
Massachusetts, Boston, 02108 Boston USA

Practice Specialist - Ortho Clinic

Vacancy expired!

Job Description

Under general supervision, this position provides temporary administrative support to ambulatory clinics and providers during peak workloads, staff absences or vacancies. The Practice Specialist Float Pool maintains a high degree of flexibility and customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations and patient experience.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

  • Works with clinics, as assigned, on a temporary basis
  • Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination
  • Assists with scheduling template creation and changes
  • Answers phones, triages call, responds to patient requests, takes messages in office or call center setting
  • Greets and checks-in patients; verifies patient demographic and insurance information
  • Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
  • Collects copayments
  • Prepares medical records and documentation for patient visits, including loading of information into the EMR system
  • Takes an active role in monitoring patient flow and communicating delays to patients and providers
  • Assists with billing charge entry and reconciliation
  • Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution
  • Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite
  • Identifies and participates in performance improvement and other special projects
  • Assists with orienting and training new ambulatory administrative staff
  • Provides coverage for scheduling call center and ambulatory Access areas as needed
  • Performs other similar and related duties as required or directed

Qualifications

JOB KNOWLEDGE AND SKILLS:

  • Prior experience working in a clinic or hospital environment strongly preferred.
  • Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications. Ability to learn and use Tufts network programs required.
  • Good communications skills, both oral and written.
  • Excellent interpersonal and organizational skills.
  • Ability to handle multiple projects and prioritize tasks.
  • Flexibility in work assignments
  • Some knowledge of third-party billing preferred.
  • Ability to maintain confidential medical information.
  • Bilingual skills preferred.

EDUCATION:

  • Associate'sdegree required; Bachelor’s degree strongly preferred

EXPERIENCE:

  • 1-2 years medical office experience.

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Normal office environment.
  • Assignments are temporary and variable. Float Pool staff will work throughout the organization in a variety of clinic and call center settings.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

All your information will be kept confidential according to EEO guidelines.

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Job Details

  • ID
    JC17783378
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Tufts Medical Center
  • Date
    2021-08-03
  • Deadline
    2021-10-02
  • Category

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