Program Navigator - Ambulatory Admin - Med Ops

Program Navigator - Ambulatory Admin - Med Ops

18 Oct 2024
Massachusetts, Boston, 02108 Boston USA

Program Navigator - Ambulatory Admin - Med Ops

Vacancy expired!

Job Description

The Program Navigator, utilizing innovative and flexible solutions, program planning and best practices with an emphasis on standardization and high-reliability, is responsible for establishing an environment that fosters growth, role competence and proficiency. The Navigator is accountable for the achievement of professional, clinical and administrative practice outcomes for all assigned staff as well as program management in meeting staff, clinic and patient care needs for each individual medical assistant program.

The Program Navigator collaborates closely with ambulatory administration and the talent acquisition team in overseeing the academic practice partnerships, including the management of clinical educational programs, clinical placements, preceptorships and outcomes that provide excellence in patient safety and quality, creates a culture of safety and participates in the development of clinical and operational practice in the ambulatory environment.

The Program Navigator in collaboration with clinical educators, unit preceptors and clinic supervisors, assists in the professional development of the medical assistant consisting of the acquisition of knowledge, skills, and attitudes that translates into practice and contributes to the safety of patients/families and the provision of quality care. In addition to acquisition of knowledge, skills and attitude, role excellence includes the evaluation and measurement of current clinical/ administrative knowledge, proficiency of technical skills, application of critical thinking and performance by each medical assistant.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

  • To guide and coach medical assistants in their growth and development towards excellence in their role as medical assistants
  • To provide and facilitate continuous performance feedback in order to advance medical assistant’s knowledge, skills and practice
  • To support the development and utilization of other care team members as necessary
  • To ensure evidence-based, best practices and standards of care are being practiced clinically
  • To provide consultation in the delivery of care that inspires excellence in knowledge, skill, and leadership at the clinic level
  • Acts as liaison and coordinator to Clinical Placements
  • Supports maintenance/coordination of the MA Extern Program, MA Lattice and MA Residency Program
  • Develop/ implement/ oversee educational programs and oppotunities based on learning needs assessments in collaboration with PDD and DAO utilizing innovative approaches based on adult learning theory
  • Develop/ implement onboarding education and individual clinic orientation in collaboration with PDD and DAO. Periodically reviews, enhances and updates as necessary
  • Active participant in competency review process of medical assistants
  • Provides performance feedback through observation in real time
  • Develops, coordinates, facilitates, and evaluates in-service programs in collaboration with ambulatory team to meet clinical/ operational practice needs

Career Development and Role Transition:

  • For new staff, guides process of goal setting and evaluation of progression against goals
  • Serves as a coach to attain above goals
  • Guides staff in career development, role transition, and succession planning

Academic Partnerships:

  • Collaborates with talent acquisition team in maintaining academic liaisons through coordination of extern/ resident placements and ensuring programs meet expectations of said affiliations

Outcomes Management:

  • In collaboration with the interdisciplinary team:
  • Ensures excellence in outcomes for all quality, safety, patient experience metrics and regulatory requirements
  • Leads and builds the capacity of the staff and interdisciplinary team(s) for excellence in all aspects of their performance and outcomes
  • Proficient in change management, innovation and systems thinking and planning

Leadership:

  • Serves as a visible leader and role model in the development/attainment of hospital and unit service line mission and goals
  • Embraces the concept of change and leads staff through the change process as evidenced by adoption of new behaviors and/or processes

Qualifications

AGE-SPECIFIC COMPETENCIES:

  • Knowledge and expertise in growth and development
  • Ability to interpret age specific data and responses to care
  • Demonstrated ability to develop and engage in patient communications that are age appropriate

JOB KNOWLEDGE AND SKILLS:

  • Demonstrated ability to lead and direct staff
  • Demonstrates knowledge and skill in patient care within ambulatory setting
  • Experience in patient-focused, family-centered care
  • Inspires and achieves outcomes in staff learning through formal/informal teaching methods
  • Demonstrates quality in clinical performance as evidenced by creativity in problem solving, risk taking and interdisciplinary communications
  • Expertise in building high functioning teams and processes promoting teamwork and interdisciplinary collaboration
  • Ability to work collaboratively with staff in assistive roles, professional nurses, physicians, trainees and colleagues in all areas of the hospital
  • Ability to achieve outcomes in collaboration with all members of the leadership team
  • Excellent communication skills
  • Flexibility in work schedule

EDUCATION:

  • Bachelor’s degree in related field required (ex. nursing, health educator…)

EXPERIENCE:

  • Two to three years of experience in healthcare, as appropriate to specialty or designated patient population, required
  • Leadership capabilities and skills essential
  • Adult learner knowledge and expertise
  • Project management experience preferred
  • An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.

LICENSES, ETC.:

  • BLS Certification required
  • RN licensure (if applicable)

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Prolonged, extensive, or considerable standing/walking
  • Lifts, positions, pushes and/or transfer patients and equipment
  • Considerable reaching, stooping, bending, kneeling, crouching
  • Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc
  • Regularly exposed to the risk of blood borne diseases and other transmissible infections
  • Contact with patients under wide variety of circumstances
  • Subject to varying and unpredictable situations
  • Handle emergency and crisis situations
  • Subjected to irregular hours
  • May have contact with hazardous materials.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.

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Job Details

  • ID
    JC21354021
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Tufts Medical Center
  • Date
    2021-10-18
  • Deadline
    2021-12-17
  • Category

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