Technical Business Analyst

Technical Business Analyst

24 Jul 2024
Massachusetts, Boston, 02108 Boston USA

Technical Business Analyst

Vacancy expired!

  • At least 5 years of technical or operational experience in the CCaaS/CRM space
  • Experience with Contact Center and/or CRM technologies such as Interactive Voice Response/IVR, Voice Recognition Unit/VRU, Telephony Integration/CTI, Automatic call Distribution/ACD, Call Recording, Call Routing, Workforce Management, Quality Management, etc.
  • Proven experience partnering with technology teams
  • Proven ability and/or desire to work as a self-starter
  • Familiar on the current manufacturers and technologies in the Contact Center space
  • Previous experience working in voice, video, data and/or contact center industry
  • Excellent verbal and written communication skills
  • Excellent relationship and collaboration skills
  • Excellent presentation skills
  • Proficient at all Microsoft Office products; Outlook, Word, Excel, Visio, etc.
  • Assist with solution development for non-life insurance admin platform enhancements

Related jobs

Job Details

  • ID
    JC17221554
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    Hirex
  • Date
    2021-07-21
  • Deadline
    2021-09-19
  • Category

Jocancy Online Job Portal by jobSearchi.