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Cambridge Naturals is seeking a Full Time (35-40 hours/week) Customer Service Specialist for our Porter Square location.
We are a local family-owned business with a mission to provide the best choices in natural wellness products (nutritional supplements, clean body care, organic foods, and healthy lifestyle supplies) and offer an amazing customer experience to our local community.
The ideal candidate will be passionate about natural wellness and working with the general public to provide an extraordinary customer service experience.
Weekend availability required.
MUST apply through our website: https://www.cambridgenaturals.com/join-our-team
Below is a more detailed job description:
- Full Time Customer Service Specialist -
Specific responsibilities and activities are subject to change as the needs of the position and business evolve.
This position pays $15.00/hr starting wage. Full time benefits include 100% medical and dental coverage, generous employee discount on purchases, and gain share opportunities. Sunday and overtime pay are also opportunities.
We are seeking a candidate who has the following qualities:
-Knowledge of and/or deep interest in natural health and wellness
-Self-motivated
-Friendly and engaging
-Effective communicator
-Enjoys working in teams and collaborating
-Passionate about retail and customer service
-Detail oriented and organized
-Can multi-task and wear many hats
-Computer-saavy. Competence with ECRS Catapult/similar inventory management and ordering software is a plus.
-Community-oriented and passionate about building a better world
-Can work morning, evening and weekend shifts
-Can lift boxes up to 40lbs
Responsibilities/Activities
Customer Service Specialist
-Perform Excellent Customer Service
-Ensure that every customer is provided with an excellent experience (friendly, approachable, helpful attitude and demeanor) and that they (to the best of our abilities) find the products they are looking for.
-Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
-Learn each section of the store floor in order to be able to direct customers to the right area to find what theyre looking for.
-Direct those customers by walking them to the products they are looking for and/or the appropriate staff person to answer questions when necessary.
-Listen to customer and actively promote our products to meet the customers particular needs.
-Front and face systematically through each section as directed by the manager-on-duty.
-Clean shelves with appropriate cleaning products when necessary.
-Receiving products onto shelves
-Accurately placing all products from carts/boxes onto store shelves for sale
-Perform closing staff duties as scheduled/needed.
-Take out trash and recycling
-Sweep and clean sales floor after close
-Help front and face shelves for the morning
-Proactively communicate with Manager-on-Duty (MOD) to ensure daily tasks are completed.
-Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
-Ensure that all sections of the store appear neat, clean and organized.
-Provide register coverage, handle transactions with accuracy and maintain a clean and organized register area.
Other Miscellaneous Activities (as needed)
-Cleaning shelves, desks, bathrooms, register area, etc
-Lifting & opening boxes up to 40 lbs.
-Attending trainings, workshops, tradeshows, staff meetings as needed
-Following trends through trade journals, news articles and more industry info as provided
-Responding to emails in a timely fashion; ensuring that all communications are efficient and organized.
-Taking out recycling and trash throughout the day if needed
-Providing floor & section coverage
-Ringing customers at the register, providing additional register coverage
