Our client is a leading company in the streaming media space currently seeking a remote Desktop Support Specialist. Applicants should have relevant skills, experiences, and training to work independently and help resolve client issues. Duties include hardware and software installation and deployment of PCs and peripherals, with a focus on Apple devices, OS, and applications. Responsibilities:
Maintain all necessary hardware and software inventories for all corporate devices
Configure iTunes for successful profile and library synchronization, including playlists and content
Answer helpdesk phone calls to assist clients
Support and maintain user account information including rights, security, and systems groups
Setup, configure, and provide maintenance to corporate devices
Document, maintain, upgrade, and replace hardware and software systems for desktop and peripheral equipment
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, including mobile devices
Qualifications:
Bachelor's degree in Computer Science or related course of study
At least 5 years of experience with Apple hardware and software in an IT Technical support role
JAMF administration and use for centralized management of Macs
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Active Directory User/Computer Account Administration
Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.)
ACMT and/or ACiT Certifications or equivalent experience
Apple device and Windows OS hardware and OS knowledge
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupations or position.
