Cisco Voice Engineer

Cisco Voice Engineer

02 Sep 2021
Massachusetts, Brookline, 02446 Brookline USA

Cisco Voice Engineer

Vacancy expired!

Job Number: 235085

Cisco Voice Engineer

2-3 days on site required

JR Role looking for someone with atleast 5 years of Voice Experience

Job functions:

  • Hands on technical knowledge of legacy (TDM) and IP Telephony infrastructure, e.g. T1s, PRIs, SIP, etc.

  • Extensive operations background supporting Tier 1/2/3 ticket resolution

  • Skilled with Wireshark, troubleshooting complex IP Telephony issues, creating ladder diagrams with packet traces, determine the root cause

  • Extensive experience in supporting VoIP in SDWAN environment

  • Strong knowledge of Cisco Call Manager, Unity Connection and Webex

  • Work with SBCs and deploy SIP circuits

  • Interact with Telecom Carriers at various levels, handle incident resolution and change requests

between CUCM and Genesys Call Center integrated via Cisco CUBEs

  • Create documents and processes, as required

  • Work on projects deploying evolving U.C. architecture, e.g. integrating MS Teams and CUCM; serve as Tech lead

  • Provide operational support on telephony issues. Act as third level escalation on incidents

  • Work with Verint Call recording system integrated with CUCM

  • Mentor and work with peers with varied skill sets


  • Must have at least 10, ideally 15 years, experience as a Cisco Call Manager subject matter expert. CCNA/CCNP (UC) or higher certification is preferred.

  • Hands on knowledge of Cisco Call Manager and Unity Connection, version 10.0 and above, and also Cisco Emergency Responder (CER).

  • Strong knowledge of IP Telephony and Telecom Carriers.

  • Must be a self-starter, able to work in a very high paced and dynamic environment.

  • In addition to operational expertise, ability to handle large scale projects is highly desirable.

  • Familiarity with the Genesys Call Center platform would be a big plus.

  • Knowledge of SIP messaging and Carrier Toll Free Networks is necessary. Knowledge of Oracle and Cisco SBCs is highly preferred.

  • Familiarity with Service Now ticketing system would be a plus.

  • Be able to lead resolution of complex issues and perform under tight time constraints.

  • Must have very strong knowledge of MS Office tools.

  • Experience with producing high quality documentation.

  • Good communications skills.

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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