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Contact Center Customer Service InboundTRAINING CLASS STARTS OCTOBER 5th from 9am to 5pm for the week of October 5th AND the week of October 12th.ESSENTIAL DUTIES RESPONSIBILITIES: Handles sales and customer service calls, emails, chats, and social media requests. Includes but not limited to order calls, product inquiries, customer service issues, customer returns and exchanges, store calls, corporate calls, and customer feedback. Enters orders as requested by customers or stores. Offers substitute product and appropriate pricing in order to resolve issues and retain customers. Ask questions to determine customer needs. Help customers to buy by suggesting wardrobe items to complete their look or compliment their current clothing assortment. Appropriately interprets company customer service philosophy using the satisfaction guarantee to manage customer retention. Uses effective problem resolution skills. Researches all customer requests and insures proper customer follow-up. Updates notes in system for all inquiries and customer service issues. Submits accurate Customer Service Referral CSR Forms for expedient problem resolution. Uses effective communication skills to calm irate customers. Escalates relevant customer issues to a lead or supervisor when appropriate. Uses proper telephone, chat, email and social etiquette. Properly greets and communicates with customers. Uses discretion when transferring customers adhering to the transfer policy; uses courtesy and professionalism in all situations. Follows recommended scripts as well as required verification techniques.These positions will run to approximately to Christmas but there may be temp to hire options available based on but not limited to:
Staffing needs
Performance
Attendance
If interested, please apply now for immediate considerationWhy Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
