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The Counter Agent is a key member of our team providing the fastest, easiest, and most valued experience to our customers.
The key responsibilities and accountability are:
Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
Strong emphasis on selling and revenue maximization on core products and options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
Provide world class customer service by managing the rentals and returns process
Resolve customer issues and concerns professionally.
Maintain appearance appropriate for providing best in class customer service.
Must be able to:
Have strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
Demonstrate good communication skills both written and oral.
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Work flexible shifts including weekends and holidays; and work overtime as required.
We are a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
