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Prime Medical Transport services Cape Cod and the South Shore Non-Emergency Medical and Social Transportation. We are growing our operations staff and looking for a Dispatcher/Admin Team Member.
The Prime Medical Transport staff works diligently to ensure excellent health care transportation. Client care is our top priority and providing a safe, comfortable and enjoyable riding experience is our mission.
As a Dispatcher, youâll be tasked with handling the behind-the-scenes mechanics that allows Prime to be one of the best non-emergency medical transportation providers on Cape Cod. In this role, you will work intimately with our driver to ensure the safe and comfortable transportation of our most vital asset â our clients.
Responsibilities of this role include:
⢠Utilizing company software and trip manifests to design efficient and effective routes.
⢠Dispatching those routes to company drivers in a courteous and professional manner, assisting in navigating when
difficulties occur.
⢠Acting as a liaison between company drivers and trip providers in scenarios such as cancellations, wrong addresses,
no-shows, difficult members, and incorrect service levels.
⢠Being proactive in detecting and correcting errors in the daily trip manifest.
⢠Aiding the fellow dispatchers by preparing the trip manifest on a daily basis.
⢠Receiving and documenting reports from driver/vehicle issues.
⢠Working diligently with the Operations Manager to ensure the smooth operation of the company.
⢠Additional duties may include billing, filing, record keeping, errands, new projects.
Qualifications:
⢠Must have at least 1 year of previous dispatching experience.
⢠An effective multitasker.
⢠Have a command of the Cape Cod, South Shore and Boston Area Hospitals.
⢠Have strong communication skills.
⢠Excellent typing skills
⢠Ability to perform under pressure.
⢠Have attention to detail.
⢠Ability to bring a smile to difficult situations.
Must be available Monday - Friday 10 am to 6 pm on-call 1 weekend per month
paid holidays, paid vacation/sick time
Reports to the President and the Operations Manager
PLEASE SEND RESUME AND REFERENCES
