Vacancy expired!
Description
Candidate must have extensive VIP & Executives level support experience and be able to respond to customer questions regarding operation and issues in a polite and precise manner.
Provide day-to-day white glove process and technical support for Senior Executives for all IT issues experienced locally or through remote assistance tools.
Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments.
2. Responsibilities
• Support CEC members with all technical issues
• Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals)
• Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices.
• Image and update end user computers
• Testing & validation of new updates, patches, and deployments
• Support meetings, events, and Board functions
3. Years of Experience
5-10+ years in VIP Support and supporting technologies
4. Language requirements
English; Spanish fluency is a plus
5. Technical Knowledge required
Advanced Windows & Macintosh desktop support
Printer Support
Microsoft Windows 10
Microsoft Office Suite
Microsoft Exchange & Office365
Active Directory & Azure
Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)
Project Management
Familiar with ITIL and ITSM processes
Apple iOS & Android device support
6. Technical tools
Windows & Mac OSX
ServiceNow
Nexthink
Microsoft Office
MDM Solutions (Airwatch & Intune
Requirements
Microsoft Windows, Microsoft Windows, Microsoft Windows 10, Mac OS, Mac Computers, Printer Hardware, Printer Problems, Network Printers, Microsoft Office 365, Microsoft Office 365, O 365, Microsoft Exchange, Active Directory, Video Conferencing, Zoom, Cisco Webex Meetings, ITIL Processes, ITIL - IT Infrastructure Library, Microsoft Office Programs, ServiceNow
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.
Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).
