IT Support Specialist required for a 6 month contract to hire position open in Lexington, MA (with travel to Wilmington, MA site as well)
Responsible for ensuring continuity of IT services for users by providing the technical expertise, assistance and project coordination necessary to deploy, configure and support computer hardware/software products including peripherals, desk/mobile phones and desktop/conference room based audio/video.
Provide front line helpdesk support
Deploy, upgrade and configure PCs/tablets/printers/desk phones/smartphones and other end user related computer/networking peripherals
End user application installation, support, training centered around the Office suite, other productivity applications and various scientific software packages
Work closely with other IT staff and outside vendors to ensure continuity and a high level of service
Provide technical assistance and advice to users as needed
Support audio/video systems used on desktop and in the conference rooms throughout the company offices
Assist with the modification and development of documentation to support the IT function
Operating Systems: Windows 7/8, Windows Server 2008/2012, OSX
Basic networking (switching, VLANs)
Support of various instrument based and non-instrument based scientific/research software
BA or AA Degree in Computer Science
Strong interpersonal skills
Excellent communication and listening skills
Flexibility, well organized and excellent attention to detail
Must enjoy working as part of a small team and approach work with a "can-do" attitude
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.
