End User Services Engineer

End User Services Engineer

23 Dec 2021
Massachusetts, Marlborough, 01752 Marlborough USA

End User Services Engineer

Vacancy expired!

End User Services Engineer


  • Provide support services to teams making software, hardware, data and configuration changes to Store applications and infrastructure

  • Manage request types including lab infrastructure, image deployment, equipment deployment, configuring equipment, equipment removal and recycling, and badge access

  • Manage and coordinates the use of shared non-production lab environments across multiple platforms

  • Promote repeatable and reliable processes

  • Govern/manage changes to the labs landscape

  • Partner with workplace services, network services, datacenter services, and others to coordinate activity specific tasks listed below:

  • Server installations in racks

  • Additional power to rack, adding BRM modules

  • Placement of new lab tables

  • Placement of new lab racks

  • Removal of racks

  • Removal of tables

  • Network setup

  • Seek and identify ways to add value and continuous process improvements

  • Installation of new equipment according to the installation documents

  • Installation of thin clients

  • Carrying out post installation checks

  • Backup existing environment on request

  • Patching and networking between Lab devices, e.g. servers, POS terminals, and store switches and Controllers

  • Managing servers through SCCM

  • AD group joining and disjoining of servers/VMs

  • Daily maintenance, trouble shooting and support of all equipment in the Labs

  • Keeping records of Requests and Incidents and providing progress report to Stakeholders

  • Working with support teams, SAVM and SSI, for image transfers and resolving issues

  • Awareness of latest releases, Quarterly Password Rotation, monthly MS Patches for Xstore, GlobalStore, WebPC and other devices

  • Awareness of installation documents for all Lab servers and devices

  • Awareness of the inventory of all equipment in the Labs

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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