Provide support services to teams making software, hardware, data and configuration changes to Store applications and infrastructure
Manage request types including lab infrastructure, image deployment, equipment deployment, configuring equipment, equipment removal and recycling, and badge access
Manage and coordinates the use of shared non-production lab environments across multiple platforms
Promote repeatable and reliable processes
Govern/manage changes to the labs landscape
location: Marlborough, Massachusetts
job type: Contract
salary: $33 - 43 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Partner with workplace services, network services, datacenter services, and others to coordinate activity specific tasks listed below:
Server installations in racks
Additional power to rack, adding BRM modules
Placement of new lab tables
Placement of new lab racks
Removal of racks
Removal of tables
Network setup
Seek and identify ways to add value and continuous process improvements
Installation of new equipment according to the installation documents
Installation of thin clients
Carrying out post installation checks
Backup existing environment on request
Patching and networking between Lab devices, e.g. servers, POS terminals, and store switches and Controllers
Managing servers through SCCM
AD group joining and disjoining of servers/VMs
Daily maintenance, trouble shooting and support of all equipment in the Labs
Keeping records of Requests and Incidents and providing progress report to Stakeholders
Working with support teams, SAVM and SSI, for image transfers and resolving issues
Awareness of latest releases, Quarterly Password Rotation, monthly MS Patches for Xstore, GlobalStore, WebPC and other devices
Awareness of installation documents for all Lab servers and devices
Awareness of the inventory of all equipment in the Labs
qualifications:
Experience level: Experienced
Education: Bachelors
skills:
SCCM
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
