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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Schedule: Sunday through Thursday: 7:30am-4:00pmJob Summary:Responsible for supervising a team of technical services personnelproviding service and installation activity.Meets the shop’s Company’sstandard for QC measurements.Trains Technicians on test equipmentusage and troubleshooting techniques.Manages schedule coordination withNOC and ensures the proper completion of all scheduled or on-demandservice or maintenance work by coordinating and mentoring team on fairand business practical methods.Ensures system compliance to NCTA andFCC regulations and Comcast's minimum operating specifications includingday-to-day procedures associated with compliance as it relates to CTTechs.Develops staff training quality measurement guidelines andminimum requirements.Supports and motivates technicians training bycontinually monitoring progress and training schedules.In conjunctionwith Manager, performs and conducts annual, bi-annual reviews along withproviding an ongoing open communications with team to include coaching,mentoring, and career development on a daily, weekly and monthly basis.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Implements standard safety training and maintains daily safetyinspection issues.- Reviews and coordinates nightly check-in and rotates On-Callschedules.- Coordinates all vehicle assignments, maintenance, and inspections.- Ensures systems and staff are able to respond to the demands of newtechnology deployment through demonstrative methods.- Performs duties of CT1 through CT3, as needed.- Analyzes operations and performance to assure operational efficienciesthrough productivity, QC, and customer satisfaction.- Coordinates department responses to customer and department issueswith a strong sense of urgency.- Works with other departments, as necessary, to maintain an in-depthtechnical knowledge of new technology being deployed.- Ability to install all types of cable and run service calls tocompletion.- Diagnoses all types of signal faults.- Ability to operate computers.- Ability to lift and carry up to 75 pounds, climb utility poles anddrive long periods of time digging, crawling, stooping and standing.- Complies with all OSHA safety measures.- Works within manufacturer’s rated weight capacity for all equipment,including but not limited to ladders and aerial lifts.- Consistent exercise of independent judgment and discretion in mattersof significance.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.- Other duties and responsibilities as assigned.Job Specification:- Bachelors Degree or Equivalent- Generally requires 4-7 years related experience- Leadership Experience or Training preferredComcast is an EOE/Veterans/Disabled/LGBT employer
