Solution Architect - Customer Service Applications

Solution Architect - Customer Service Applications

Vacancy expired!

Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Solution Dev-Eng Mkt and Dipla (2761224)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com .

Position Summary:

We are hiring for a Salesforce Solution Architect with Service Cloud and contact center expertise. Working closely with our Customer Service Portfolio Manager you will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions.

You will have the opportunity to:

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Partner with our Artificial Intelligence team to create innovative Salesforce and Chatbot solutions for our customers.

Basic Qualifications:

• Relevant Bachelor (e.g. MIS, Computer Science, IT Management)
• 8-10 years IT experience
• 3 or more years progressively responsible experience in IT
• 3+ years project experience in a hands-on technical consulting and project management role
• 2+ years of project delivery experience with Salesforce
• Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com)
• Experience in designing and creating Service Cloud solutions using Salesforce declarative configuration
• Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
• Experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology.
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
• Ability to understand and assess how business processes can be improved using Salesforce.
• Ability to successfully juggle multiple projects, deliverables and deadlines simultaneously.
• Great with customers, quickly builds credibility, and a fantastic team player!

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Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com>

Job Requisition: 256431externalUSA-MA-Quincy7112022