Vacancy expired!
RESPONSIBILITIES:
Accountable for ensuring that the EMR is operating in the most recent and suitable update version
Leads efforts in planning, installing, testing, and monitoring performing all necessary software updates, patches, and related upgrades to the EMR; This includes: Planning for the upgrade in a manner that minimizes any disruptions to NSCH operations; Designing, validating, and implementing software update testing plans to ensure that updates are installed appropriately; Installing new upgrades per planned specifications and monitoring its per performance post Go Live
Accountable for ensuring that all staff is adequately trained in the EMR. Effectively collaborating with resources both inside and outside of the organization to deploy effective EMR training sessions
Managing the troubleshooting of any EMR outages or other inefficiencies; Effectively collaborate with multiple resources in performing root cause analysis, brainstorm of solutions, and resolution trial and deployment
Other duties as assigned
REQUIREMENTS:
Bachelor's degree in Computer Science or related field.; in the absence of a Bachelor's degree, five years of relevant experience
At least 3 years of work experience in an EMR support role
GE Centricity or AthenaHealth experienced a plus
Demonstrated strong project management skills
High attention to detail; able to work effectively in an environment where attention to detail is vital
Excellent communication skills, including the ability to explain technical concepts to non-technical users
Excellent collaboration skills; Able to work effectively with people with diverse backgrounds, technical expertise, and opinions
Experience gathering data from various systems and performing analyses preferred
Provides excellent customer service to staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving; Remains calm in stressful situations
Demonstrated ability to troubleshoot and resolve complex information systems problems
Self-motivated and self-directed to work within a team and/or work independently
Ability to work in a culturally-diverse environment
Maintains high level of customer service with both patients and coworkers
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
