Information SpecialistMuseum of Science, Bostonwww.mos.orgInnovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.SUMMARY STATEMENT:The Information Specialist provides exceptional service to guests, providing prompt, proactive, and efficient response to problems, issues, and questions from both internal and external constituents, at the Information Desk. Oversee full operations of Information Desks including, lost and found, vending refunds, package deliveries, and accessibility amenities.Participate in Museum initiatives to support the Museum's commitment to providing our guests and colleagues with a welcoming and comfortable environment:· New Hire onboarding process· Museum Learning and Development opportunitiesRESPONSIBILITIES:
Provides exceptional service to guests and colleagues by maintaining in-depth knowledge of Museum offerings, accessibility amenities (including, testing, cleaning, and providing accessibility equipment to guests as needed), services, events, business, and safety protocols and procedures. Maintains current knowledge or ability to research Boston area attractions, events, points of interest, and wayfinding.
Act as a main point of contact by assisting with communication of all emergencies, including fire, first aid, and lost children to ensure that all visitors, staff volunteers/interns are well informed and safe during all situations.
Maintains the highest degree of self-sufficiency not only in providing excellent service but also in being keenly aware of surroundings and noting anything that might negatively impact the visitor experience.
Honestly and accurately collect, store, return and inventory all lost and found items including all currencies.
Honestly and accurately provide account oversight for the refund drawer and provide refunds to guests, accordingly, maintain all refund records in compliance with policies and procedures.
Fulfills requests for information, meetings, and accessibility amenities by utilizing up-to-date tools and systems such as Outlook Calendar, reference manuals, electronic logs, intranet, and other museum resources.
Models the highest level of service to guests and colleagues by providing prompt, proactive, and efficient responses to all problems, issues, and questions.
Works with Information Desk Volunteers to ensure that they have current knowledge of events, programs, and general admissions policies to properly serve guests.
Assists Visitor Services Manager and Supervisors in maintaining all informational documentation of the Museum and Boston area, as a resource/handout for staff, volunteers, and guests.
WORK SCHEDULE:This is a Part-time position:
Monday 8:30 am to 5:30 pm and Saturday 8:30 am to 6:00 pm
REPORTS TO:Manager, Visitor Services and Venue OperationsMINIMUM QUALIFICATION:Education: High school diploma or equivalent.Experience: 1 or more years of customer service experience.BASIC QUALIFICATIONS· Demonstrated professionalism.· Demonstrated organizational and attention to detail skills.· Proficient in Microsoft Word, Excel, web browsers, Outlook· Demonstrated oral and written communication skills to effectively provide customer service, promote museum offerings, and quickly resolve issues.· Ability to handle multiple tasks at one time in fast-paced environment.· Proven success to work independently in a fast-paced environment.STARTING SALARY:Non-Exempt (Hourly). $19.36/hourThe Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
