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The moment a guest steps into our hotels they walk into a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home!
YOUR DAY TO DAY
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
GUEST SERVICE AGENT KEY RESPONSIBILITIES:
The Guest Service Agent is responsible for the front desk operations of the hotel. She/he will balance the day's work, identify and correct errors and complete detailed work accurately. This person will greet guests, handle check-ins, checkouts and guest requests on the third shift in a friendly, attentive, courteous and efficient manner. Our Guest Service Agent must be able to work productively and effectively in a self-managed environment. He/she must be willing to perform other duties as assigned.
WHAT WE NEED FROM YOU
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience - ideally you'll have spent at least one year in a front desk or guest service position
