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Reports to: Dentist, Office Manager, Assistant Office Manager
PRIMARY RESPONSIBILITIES
-Responsible for assisting the dentist in the clinical treatment of patients
SPECIFIC DUTIES
Patient Management:
-Greet patients when they sign in and monitor arrival time
-Set up treatment rooms for procedures
-Escort patients to treatment room
-Seat patients in treatment rooms
-Show care and concern, and help patients feel comfortable
-Obtain and review health histories according to office protocol
-Ensure patients are always attended
-Anticipate and assist dentists needs
-Perform expanded functions and other tasks as assigned by the dentist
-Mix dental materials
-Ensure patients questions are answered thoroughly before they leave
-Chart patients and record date, service rendered and any charges
-Escort patients from the treatment room
-Ensure proper treatment notes are recorded in patients chart
-Perform clinical procedures as practice act allows and as directed by dentist
-Give patient instruction and demonstrate when necessary
-Monitor patient flow
-Notify Office Manager/Assistant Office Manager if a patient should be called in the evening after a difficult appointment
Treatment Room Management and Sterilization:
-Keep dental units ready, stocked and clean
-Oversee cleanliness of the treatment room according to sterilization procedures
-Disinfect treatment rooms according to OSHA regulations
-Sterilize all instruments and handpieces according to OSHA regulations
-Keep trays, instruments and treatment room drawers organized
-Ensure that office sterilization procedures document is on display
-Promptly send out and monitor all dental laboratory cases
-Implement the preventative maintenance/cleaning schedule for dental equipment
-Maintain dental office emergency kits and nitrous and oxygen tanks
-Follow laboratory procedures according to office protocol
Records Management:
-Securely store and handle patient records in compliance with state and federal requirements, including the -HIPAA privacy and security regulations
-Accurately file patient information
-Arrange patient charts and radiographs for next days appointments
-Track cases and referrals to and from other doctors
-Assist in the administration of the recall system
Inventory Management:
-Monitor inventory and order dental office supplies as needed
-Ensure that treatment rooms and supply closet are stocked at all times
Office Participation:
-Help in other areas of the office when necessary (i.e., answering phones, unpacking supplies, completing insurance forms, moving former patient records, etc.)
-Be an active participant in team meetings
-Promote team concept by interacting with others in the office
PERSONNEL REQUIREMENTS
Education/Experience:
-High school diploma or equivalent
-Graduate of accredited dental assisting program or dental assisting experience preferred
-Coursework in dental instruments and procedures
-Compliance with state dental practice requirements (i.e., X-ray requirements, OSHA training)
-Legible handwriting for notations in patient chart
-Computer skills (i.e., Eaglesoft)
-Commitment to CE for career development
-DANB Certified
Interpersonal:
-Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
-Effective verbal skills to communicate with parents, patients and staff
