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The Warehouse Operations Lead provides excellent customer service to assigned customers/projects. Coordinate and oversee warehouse work for assigned customers. Maintain accurate and current inventory records in accordance with customer and company specifications. Audit associate work to ensure accuracy. Ensure presence of supplies for each project. Report daily productivity to Manager. Identify root causes of customer issues and ensure timely resolution. Consistently adhere to and demonstrate company values, objectives and safety rules. Provide excellent leadership by example and through active listening and professional communication. Report issues to Manager immediately (mechanical / production / personnel).
Essential Skills:
Professional, polite and clear spoken communication skills
Deliver extraordinary customer service in a courteous, efficient and professional manner
Problem solving skills
Leadership skills
Demonstrate an atmosphere of teamwork, professionalism and respect
Attention to detail to detect discrepancies on records or reports
Follow order fulfillment to the end to ensure a successful and timely conclusion
Basic math skills
Standing, sitting, walking, walking up stairs
Lifting: 50 lbs
Operate hand jack
Computer skills:
Data entry / reporting
Microsoft Excel
Qualifications:
To be successful in this job, an individual must be able to perform each responsibility, have required knowledge and possess the traits listed in this document. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
High school graduate (or equivalent) required
Electric pallet jack and fork truck operation license required
Word processing / spreadsheet knowledge preferred
Warehouse management systems preferred
Please respond with a cover letter and resume.
