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Online Customer Chat Support
A global electronics firm is seeking a bright, articulate, service oriented person to join our online customer service team for the summer of 2019. Paid training will be provided for new employees.
Position Summary
The position will report to the Customer Service Supervisor, within the Customer Service Team and will be responsible for acting as a liaison between customers and company: assist customer with complaints, support, orders, errors, account questions, cancelations and other queries;Âfollow up and resolve customer issues effectively and efficiently; communicate trends and customer related issues to direct manager; maintain current product knowledge; work closely with direct manager to ensure proper delivery of customer service; maintain effective working relationship with the colleagues, contributing to a successful teamwork.Â
Essential Functions  Â
Resolve customer complaints via email, and Live Chat primarily
Advise customer on company information
Offer first level technical support of product, online technical services, hardware and devices
Assist customers with product selection and features
Create and follow up on technical and product discrepancy related cases
Inform customers of promotions
Experience and skills required
Experience in customer service and order processing
Fluency in English, Clear written and verbal communication skills
Knowledge in troubleshooting
Computer skills and proficiency
Time management and organizational skills
Ability to handle difficult customers while maintaining professionalism
Experience in an office setting and knowledge in office responsibilities and tasks
The position runs from May until August 31. All technical and product training will be provided and paid.
Place of work: New Bedford, MA
Please email a cover letter and a resume for immediate response.
