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nullIn this role, you have the opportunity toBuild key and strategic relationships, while guiding our customers through clinical and operational performance improvement engagements and consulting services, for our Enterprise Diagnostic Healthcare Informatics solutions. You will use lean, six sigma and change acceleration process tools, to achieve our customers’ goals and drive clinical and physician product adoption of the Philips Healthcare Informatics solutions.You are responsible for
Ensuring successful clinical and physician adoption of Philips informatics solutions
Managing the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment.
Conducting workflow analysis, consulting on workflow changes that need to occur with the implementation of new functionality/solutions and validating post go-live workflow for potential gaps or outstanding issues.
Analyzing and documenting current state and product capabilities, while implementing workarounds.
Defining customer training plans that addresses changes in workflow, customer needs and deliverables.
Designing, guiding and implementing change management processes, as solutions are introduced in the customer environment.
Managing customer teams and Philips personnel to implement new workflow, improvements and system configurations.
Facilitating effective, cross-functional working sessions with clients and Philips stakeholders, as well as preparing and delivering succinct, clear and insightful executive-level presentations.
Designing and implementing KPI measures, measurement systems and visual tracking controls/dashboards, to manage process performance for sustainability and continuous improvement.
Designing and using data, KPIs and metrics to measure baseline, ongoing performance and driving to customer outcomes.
The ability to travel up to 75% (by car and air) is an essential function of this role.
You are a part ofPhilips Enterprise Diagnostic Informatics (EDI) Business Group (BG), which provides affordable and integrated informatics solutions for health systems. We believe that by enabling intelligent decision-making and improving clinical pathways, our solutions will lead to better clinical, operational and financial outcomes across the health continuum. You will report directly to the Director of Solutions Delivery.To succeed in this role, you should have the following skills and experience
Our ideal candidate holds an MBA or a bachelor’s degree and 4+ years of performance improvement
Led or co-led full-cycle Six Sigma, Lean Six Sigma and/or improvement projects, where you demonstrated measureable improvement in a healthcare environment
Experience working with Enterprise Healthcare Diagnostic Informatics
Superior consulting, leadership and analytic skills
Expert level experience in improvement processes, workflow and performance
Skilled at communicating and managing expectations of senior leaders, with executive presence
Experience using Visio, MS Project and PowerPoint
In return, we offer youThe opportunity to not only offer suggestions on methods of improvement – you will be part of the solution! At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2030, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people centric learning, total rewards and personalized development planning programs.Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.#LI-PH1
