Associate Renewal Account Manager

Associate Renewal Account Manager

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Job Description

• Partner with Field Sales to support renewal touch points with the customer.
• Identify customer needs, demonstrating account management skills to guide renewal closure.
• Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Provide regular and accurate updates on renewal status to management and escalate when needed.
• Support customer conversation around renewal readiness, timing and general customer needs.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
• Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF.
• Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

Qualifications

• 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience managing customer retention and adoption of a SaaS product for a territory.
• Good customer management skills including sales, account management, and customer service.
• Personal initiative to identify areas of process improvement and efficiency.
• Strong work ethic and quota achievement.
• Experience with a SaaS model focused on enterprise software preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.