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Job Title: Desktop Support
Job Location: Waltham, MA
Job Type: Full Time
We are looking for a talented and creative Desktop Support Specialist. The ideal candidate must possess excellent written and verbal communication skills with the ability and know how to collaborate effectively with domain experts and IT leadership team. The primary role of the Desktop Support Specialist is to provide End User Computing support and delivery of agreed services to internal users. Will be responsible for conducting incident diagnosis, managing requests; providing smart hands assistance, handling project related work; case management tasks; documenting KB solutions. Candidate will support Tech Bar and assist with Quarterly Disposal Process. The position may require working extended hours, occasional night and/or weekend work as required.
DUTIES AND RESPONSIBILITIES