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Our vision is to become the world’s most reliable innovative hygiene solutions provider, improving quality of life by building healthy spaces in communities where we live, work and play. Sounds simple? Definitely not, but that’s exactly why we are taking on the challenge. We want to live in a world where facilities are safe and hygienic.
At Citron Hygiene, we are committed to being the best, and that starts with finding the best people. We have developed a team of amazing people across Canada, US and UK. As the 2019 recipient of the Globe and Mail’s Employee Recommended Workplace, we are collaborative, have integrity, we deliver the highest quality in everything we do and we have fun doing it.
Job Overview:
The Senior Hygiene Technician is responsible for Hygiene duties which include, but are not limited to driving to client sites and provide delivery and collection service of ladies’ sanitary disposal units, clean and detail the washroom fixtures (sinks, toilets, urinals, etc.), delivery of washroom products such as soap dispensers, air care and more. The incumbent will act as a resource of best practices for coworkers and ensure the efficient operation of the facility.
Duties and Responsibilities:
Under the supervision of the Service Manager, the duties and responsibilities of the Senior Hygiene Technician include, but are not limited to, the following:
- Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent
- Provides support to Service Managers through inspections and audits of completed service sites
- Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company;
- Participates in the training and development of junior Hygiene Team members
- Provides leadership, support and guidance for the Service Managers;
- Attend additional training to acquire more knowledge of procedures and applications, and other job demands;
- Provide an exceptional customer experience for customers and complete white glove delivery;
- Being transparent with the team about challenges, failures, and successes;
- Work independently and also assist other technicians while in the field;
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints;
- Observe and follow all company Health and Safety rules and policies;
Administrative duties as assigned;
- Learn and understand new products and services;
- Assisting in recovery efforts (A/R collection);
- Follow company guidelines and ensure effective use of Salesforce on mobile devices;
- Acts as a replacement and support in times where Service Manager is unavailable
Other:
- Other duties as assigned.
Minimum Requirements:
- High School Diploma required;
- One (1) to three (3) years of experience in an operations or service based role
- Ability to develop, implement and assess performance metrics
- Must have a valid driving license
- Proven track record of organizational skills and attention to detail;
- Able to collaborate and communicate with various departments;
- Able to work in a team environment, self-starter; and
- Able to work independently.
Working Conditions:
- Ability to lift up to twenty five (25) to thirty (30) lbs.;
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours; and
- Required to meet a number of deadlines which may cause stress.
Benefits
- 100% paid health and dental care
- 401K retirement plan with 30% employer match
- Long term disability and life insurance coverage
- Other Supplemental Insurances
- Paid sick and vacation time
- 11 paid holidays
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
