Vacancy expired!
Are you a self-starter, organized, intelligent and a team player? If so, AAIR Systems presents an excellent opportunity to join our team in Oxford, MA as an Administrative Assistant/Customer Service Representative.
AAIR Systems Technologies has been in the heating and air conditioning business for 31 years, and we're proud of the excellent reputation we've earned with our valued customers. We maintain a high level of quality among our staff, providing all of our installers and technicians with training on a regular, on-going basis. We serve our customers with respect and a welcoming attitude.
The CSR must be able to work with a computer using Microsoft Office, Microsoft Excel, and internet search engines. Applicants with experience in the HVAC Industry are strongly encouraged to apply.
Hours:
Monday through Friday 9am to 5pm
Essential Duties and Responsibilities:
Receiving incoming calls from customers as well as making outbound calls for follow-up and scheduling.
Processing other work order transactions such as confirmations, changes, cancellations, rebates, and payments.
Setting up and managing customer accounts with detailed information related to job site locations, contracts, debt collection, installed products, and history.
Using Quickbooks to ensure company records are always accurate and up-to-date, and reconciled.
Required Skills:
Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
Adapts quickly, efficiently, and positively to various projects assigned.
Works well in a fast-paced, multi-task environment.
Minimum of 1 year experience as a Customer Service Representative.
Minimum of 1 year with Quickbooks.
Experience using Microsoft Word and Microsoft Excel
Experience in an HVAC environment is a plus.
Drivers License.
High School Diploma or GED.
Transportation to and from home to office is within 20 miles (30 minutes driving distance).
