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Growing financial education company in Wixom needs a full-time customer service representative.
We are a small company that has been in business since 2001, but we have thousands of clients all over the world.
This position would mainly be a customer service position, but you must be flexible and have a "whatever it takes" attitude.
Main job duties include:
Answering a multi-line phone system.
Answering the phones will be the majority of your day. We teach novice traders how to trade the markets. You do not need to have stock trading experience, but you do need to have patience and the ability to assist our customers in a kind, compassionate way. Our customers are new to trading and primarily over 60 years in age.
This means helping them work through basic computer skills such as composing an email to us. If you don't have a sweet spot for seniors or the ability to remain helpful and kind while dealing with customers that are new and need extra help, sorry this position is not for you.
Answering email-based help desk ticket questions
Resolving shipping, billing disputes
Processing orders
Providing assistance to management and sales staff as needed
Abilities required:
Self-starter, ability to work alone and without direction
Pleasant, professional speaking voice
Good typing skills and familiarity with web-based applications and Microsoft Office (Word, Excel, Powerpoint, Outlook)
Ability to sit at the computer all day and be productive
Excellent writing skills, good grammar, etc.
Our business is based mainly on the internet, so we never interact with our customers in person. If you need face-to-face
customer interaction, this job is not for you.
If you're just looking for "a job", this is not for you.
You will be interacting via email and telephone with customers all over the world (English-speaking).
While we are very serious about our business, we have a ton of fun and are looking for the right person that wants to contribute to our team and help us continue to grow. In turn, we want to help you grow.
Show us what you've got and you could write your own ticket. We don't care about degrees here, we care about results.
This is a full-time, salaried position. Must be flexible to work weekends or late nights during peak marketing activity a few times a year.
If interested, email your resume and let us know why we should interview you.
