Field Technical Support

Field Technical Support

02 Nov 2022
Michigan, Auburnhills, 48326 Auburnhills USA

Field Technical Support

Field Technical Support

BCforward is currently seeking highly motivated Field Technical Support

for an opportunity


Norton Shores, MI 49441

Position Title Field Technical Support

Location Norton Shores, MI 49441

Expected Duration 4+ Months with possibility of extension or Permanent

Job Requirements

Essential Job Functions:
1 Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
2 Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
3 Assists in instructing customers in the operation and maintenance of systems/equipment.
4 Acts as a liaison with customers on administrative and technical matters for assigned projects.
5 Performs analyses and prepares reports on system problem trends and issues.
6 Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
7 Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
8 Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
9 Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
10 Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications:
Three or more years of field support experience
-Experience working with the company's hardware, software and equipment products
-Experience working with customer technology and support requirements
-Experience working with process and/or system design concepts
-Experience working with appropriate programming languages, operating systems and software
-Experience working with engineering principles and practices

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 151046 when responding to this ad.

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