IT Support Services Technician

IT Support Services Technician

27 Sep 2024
Michigan, Dearborn, 48120 Dearborn USA

IT Support Services Technician

Vacancy expired!

DescriptionIT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As an IT Support Services Technician in Dearborn MI , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You’ll Be DoingThe IT Support Technician’s role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance to resolve customer issues. The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for escalating the issues that are outside of their area of competency and is responsible for following up on the issue until it has been resolved. The IT Support Technicians are the primary source for end-user support.The IT Support Technician follows documented work instructions to accommodate customer requests, including the creation and administration of IDs that provide access to various internal and external systems.The IT Support Technician completes other tasks as assigned by IT Manager.During a Typical Day, You’llAnswer phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.

Incident detailed documentation in Service Now or other required applications for any work they perform

A complete checklist of daily operational tasks to ensure system availability before production hours and monitor system performance

Provide hardware setup, imaging, upgrades, repair, and inventory for PCs at the local site.

administrate or facilitate the administration of IDs

Create and update Support Documentation

Moving or relocating of PCs as required, for both small and large projects or Remote pickups or shipping.

Ability to work flexible hours and accommodate any of the IT Support Services shifts. Overtime might be required when needed. Ability to provide after-hours 24/7 on-call or on-site support.

The local IT Support Technicians are the primary source for daily support tasks on the production floor and are responsible for escalating to local administrators if the problem is beyond their area of expertise and responsibility.

Maintain a positive work environment that fosters team performance. Support and contribute open communications flow inside and outside the Technology Team

Other IT projects as required.

What You Bring to the RoleAssociate's Degree or equivalent work experience within the I.T. field.

CompTIA A preferred

CompTIA Network preferred

Minimum of 4 years of Help Desk or Desktop hardware and software experience in an Enterprise environment.

Experience with basic Network troubleshooting.

Experience with basic Telephony troubleshooting

Experience with Ticketing systems, preferably Service Now

What You Can ExpectStarting hourly rate of $25.50 per hour

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

About PerceptaEstablished in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect:Culture of Service - to be treated like you are the customer from day oneTeamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributionsRespect – a team that is accountable, dependable, and gives you their full attentionProactive – surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth - lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.Primary Location: US-MI-DearbornReq ID: 03F3G

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Job Details

  • ID
    JC46038306
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Percepta
  • Date
    2022-09-27
  • Deadline
    2022-11-25
  • Category

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