Help Desk

Help Desk

08 Apr 2021
Michigan, Dimondale, 48821 Dimondale USA

Help Desk

Our client is seeking a Help Desk professional that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.


  • Executes programs and jobs on the mainframe computers utilizing an operator display terminal.
  • Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers.
  • Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed.
  • Prepares and submits status reports detailing system operations.
  • Reads, comprehends, and complies with email messages in timely basis.
  • Uses communications tools appropriately to receive and disburse information.
  • Answers and makes phone calls as necessary.
  • Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports.
  • Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFC’s) as needed, when requested by the change builders.



Due to the State’s data access requirements for this contract, candidates must be s

in order to apply.

This is an On-site only position. Also this position is for 2nd shift only.

Selected candidate will be covering at least one weekend day; Saturday or Sunday (not both) and the hours are 2pm to 12.30am. It will be a Sunday thru Wednesday or a Wednesday thru Saturday swing.

Location: Dimondale, MI
Contract: Potential 1 year

Skills Required:
2 years expereince in the following:
  • Work cooperatively with others in a team environment to meet the expected levels of customer service.
  • Ability to understand and follow detailed written and oral instructions.
  • Ability to explain instructions and guidelines to others effectively
  • Ability to communicate effectively.
  • Knowledge of data communication networks
  • Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment.
  • Ability to identify and resolve problems associated with operating system malfunctions
  • Ability to determine work priorities.
  • Ability to perform the most complex information technology technician assignments
  • Ability to work under stressful conditions.
  • Ability to use Microsoft office products.
  • Experience with computer room environmental and/or Help Desk

Skills Desired – A plus to have:
1 year expereince in the following:
  • Ability to operate information systems input devices.
  • Ability to conduct training and informational systems.
  • Ability to key in coded information and instructions.
  • Experience working in an Enterprise Monitoring Environment

Local candidates preferred, not mandatory
s and those authorized to work in the US are encouraged to apply. We are not sponsoring H1B candidates at this time.
Companies submitting candidates should only submit direct W2 employees for this position. This includes H1B visa candidates and therefore your company must be the visa sponsor.

Please submit your resume by using the "apply" button below

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