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Chef-driven fast casual concept seeks rock star General Manager in a fast-paced location!
If you are hospitality-oriented, passionate about food, possess excellent communication skills and have a high attention to detail, we want to meet you.
The General Manager is responsible for the overall operation of their restaurant location to ensure that they meet operating and financial goals. Key areas include working to achieve highest level of team performance with respect to guest service and hospitality, food preparation and service to guest, increased sales and profitability, effective cost controls and hiring, development, training and retention of all employees in accordance with all company guidelines, policies and procedures.
About Us Paul Wahlberg still remembers the smell of his Dad's BBQ grill and the big pot he used to fry up their homemade French fries. It's the casual comfort food from his childhood that he still loves best. In hopes of sharing some of these favorite recipes, Paul got together with his family and partners to create a comfortable, friendly restaurant that would appeal to every generation. Of course, one of his favorite foods has always been burgers and there are plenty of them at Wahlburgers along with a few creative spins on fun side dishes from his past. Our team members enjoy a positive work environment that is deeply committed to the belief that "We believe we can make a difference, so we do". Join the Wahlburgers family. Stop in, sit down, and make memories with us.
Job Summary
Responsible for the day-to-day operations and strategic vision for Wahlburgers - fostering a culture that demonstrates pride in Wahlburgers to the Guest and team members.
Develops, directs and supervises Managers and hourly Team Members to attain sales and profit objectives while maintaining the integrity of the brand, the highest standards of food quality, hospitality, beverage, cleanliness, organization, and sanitation.
Key Performance Elements/Essential Functions Wahlburgers Culture
Upholds Wahlburgers mission, vision, philosophy and core values through behavior and action
Clearly and consistently communicate all Wahlburgers policies and procedures and hold team members accountable for compliance.
Has a strong presence in the front of the house to guarantee that the Guests have an outstanding experience every time they visit Wahllburgers.
Responds to all Guest feedback (Yelp reviews, Open Table reviews, Guest emails, etc.) in a timely manner.
Sets thestandard for the restaurant through leadership by example.
Ensures a safe and harassment-free environment for all Team Members and Managers. Understands, complies with, and ensures team members are accountable for:
All Company policies, procedures and operating standards.
All federal/state/local laws and ordinances. Financial Results
Manages and makes adjustments to labor on a shift-to-shift basis without compromising the Guest experience.
Achieves budgeted sales and profits goals.
Analyzes results and pro-actively strategizes for all areas of the business.
Reports financial plan and results in a timely and accurate manner.
Oversees and assists with the inventory, purchasing, receiving, and storage of Company specified products.
Demonstrates and coaches overall P & L awareness and accountability.
Exceptional ability to drive sales through community engagement - become a presence in the community. Operations/Standards
Maintains professional restaurant and team member image, including restaurant cleanliness, proper uniforms and appearance standards.
Upholds restaurant safety, sanitation and security standards at all times, including handling chemicals safely. Ensures building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis. Team Members and Managers Hires, trains, coaches and counsels Team Members and is committed to their professional development.
Creates management schedules, following established Company guidelines and procedures.
Clearly communicates to all team members and members of the management team.
Encourages teamwork and group achievement in a fun team spirited environment. Position Requirements
Minimum 5 years of experience working as a General Manager in a high volume full service restaurant concept
Excellent leadership and motivational skills.
Excellent interpersonal/listening/communication skills
Excellent problem resolution/Guest recovery skills.
Attention to detail and analytical skills.
Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
Remains positive and calm under stressful conditions.
Experienced and proficient in the use of basic computer technology (i.e., posi-touch, Microsoft Office programs, etc.)
Strong commitment to serving others in the community.
Acts with integrity at all times and treats others with dignity and respect.
