The Quality Assurance Manager supervises a staff in the Quality Assurance department. Ensure that the department meets its responsibilities in handling all customer/products specifications/requirements without error. Establish APQP Teams(s) to introduce new products. Provide the service to a client or organization and sometimes become the liaison between corporate offices and products development departments. The Quality Assurance Manager ensures that the products or services meet customer specific compliance standards. The also participate in inspecting and testing of the products and initiate any necessary adjustments needed to meet customer specification/requirements. Quality Assurance Manager will ensure customer complaints and addressed and resolved. And address any daily issues with other quality, staff or corporate headquarters. Develops implement and continuously improves the QMS and EMS systems.