Job Description: Field Technician / Tier 3 IT Technician Not interested in working inside of a large corporate infrastructure? Do you want to work for a small and growing business where your hard work and ideas actually matter? CCS Technologies has been serving the West Michigan community for over 40 years and currently has an opening for a Tier 3 IT Support position in the Grand Haven or Allendale area. This is a great opportunity for someone who is looking to work for a nimble company, enjoys a fast pace, and is willing to work their way up. Day-to-Day Role: Act as an Account Manager and perform service calls for small to medium businesses to keep them operational and make any suggestions for network/security/system upgrades. Create tickets, document support calls and time using our relationship management ticketing system. Create and update procedural documentation. Core Qualifications: Experience with Windows Server, Active Directory, Networking (Wifi, VLAN, VPN), Office 365, VMWare The ideal candidate would possess all the following: Requirements: Good communication (written and verbal.) Must be an organized self-starter with the ability to work independently, unsupervised, and collaborate with team members. Ability to maintain composure when faced with stressful situations. Ability to exhibit creativity and flexibility in solving customer problems. Even if you do not currently have a plethora of certifications, if you have great social skills, are an extrovert and have a desire to help people – whether it be your team or your customer – if you learn fast, you will be considered.
