Help Desk Analyst I

Help Desk Analyst I

16 Jun 2024
Michigan, Grandville, 49418 Grandville USA

Help Desk Analyst I

Vacancy expired!

Description

Do you excel at coming up with creative solutions to technical issues? Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Manufacturing field. This may be the Help Desk Analyst position for you, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Grandville, Michigan area and is a full-time opportunity.

What you get to do every single day

- Identify recurring technical issues and propose solutions to address the root of the problems

- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

- Independently investigate and implement solutions to technical issues

Requirements

- IT support ticketing system experience desired

- 3+ years of prior experience

- Experience in user administration and bug fixing in a client server environment

- Experience installing and configuring operating systems, networked and local printers, and business applications

- Knowledge of Hardware and Software

- Proven knowledge of Deskside Support

- Foundational knowledge in Microsoft Office Suites

- Microsoft Office Tools experience

- Deep understanding of Active Directory

- Solid understanding of hardware & software installation

- Comprehension of basic networking concepts

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

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