Job Title: Associate Consultant (SCCM) Location: Jackson, MI Duration: 6 + months Is Remote option available during COVID: Yes (Needs to be On – site as Per client demand) Job Description:
The Field Operations Support team within the Information Technology department works in partnership with the IT Infrastucture End User Computing and Networks & Communications teams to support the Electric and Gas field workers's field devices (ruggedized devices - Laptops, Tablets and phones) and connectivity needs across multiple locations throughout the Consumers Energy (CE) territory.
Roles & Responsibilities:
The Workstation Analyst is responsible for supporting field devices (both new and current) to ensure they works flawlessly in terms of functionality, usability and connectivity with CE's Field support applications.
This role is also expected to support the receipt of new field devices, staging, configuration, troubleshooting software as well as connectivity issue, software packaging and field deployment.
Further, it is expected that this role will conduct and/or validate needs assessments (consisting of hardware, software and connectivity) in order to successfully meet internal customers' needs.
A strong understanding of customer service is essential, as all work generated in this space will directly impact internal business customers.
Required Skills:
Perform needs assessments (hardware, software and connectivity) for internal customers' field devices
Configure and image new and used Dell desktop, laptop, and tablet computing devices
Partner with members of the IT Infrastrucure and IT Field Operations Support teams to ensure hardware is prepared correctly
Align with Refresh Coordinators to ensure PC refresh schedules are followed
Work with IT Asset Management to ensure assets are correctly accounted for and all issues are accurately and timely updated and tracked
Prepare business and technical documentation
Partner with internal customers in order to learn about business processes in an effort to gain further efficiencies in Field devices needs
Good collaboration & communication.
Configure and image new and used Dell desktop, laptop, Phones and tablet computing devices.
Workstations and mixed printer types, basic LAN network, Field communication (Cell & Radio), Windows 7 and Windows 10, and Active Directory.
support the receipt of new field devices, staging, configuration, troubleshooting software as well as connectivity issue, software packaging and field deployment.
Position requires work hours flexibility and mobility, as travel to other Consumers Energy locations is required
Skills
Workstations and mixed printer types, basic LAN network, Field communication (Cell & Radio), Windows 7 and Windows 10, and Active Directory
Ability to think analytically and problem solve; further, make effective decisions based upon troubleshooting techniques
Exceptional interpersonal and communication skills, with an ability to translate technical terms into easily understood concepts for business users
Operate in a results-oriented manner: provide reliable and dependable customer service at all times
Be aware of the business and its customers and work in a way that supports their needs; practice patience and empathy
Ability to handle multiple tasks in an organized manner
Must be self-motivated but able to work effectively in a team environment by using and supporting the Applications & Business teams to meet their objectives
