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Concordance Healthcare Solutions has a job opening and exciting opportunity for a full-time CUSTOMER SERVICE SPECIALIST in our KALAMAZOO, MI location. A CUSTOMER SERVICE SPECIALIST is someone who has the primary role of acting as a point of contact between the customer and our warehouse operations. This CS Specialist role will provide support for a variety of hospital and physician customers. WHAT YOU WILL DO: Provide general customer service functions to our customers with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc. Key liaison between operations and the customer(s) to resolve order related issues. Work with customers to ensure streamlined communications on stocking levels, item usage and product changes. Proactively analyzes inventory data to minimize inventory shortages where possible using Excel. Analyzes customer backorder reports to determine why the shortage and how to fix going forward. Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting. Recommends potential substitutions by analyzing customer needs and product availability. Customer site visits for meetings and/or daily job functions as needed. Work effectively with all internal departments, outside Sales personnel and customers. Contributes to the development and maintenance of standards and procedures regarding customer service. Other duties as assigned. WHAT YOU WILL NEED TO BE SUCCESSFUL: Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus Typing and data entry skills required High energy, positive attitude and customer service oriented Must have excellent communication skills, and be forward thinking Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task Related work experience, medical product knowledge beneficial Must be reliable and be able to function independently Must be able to successfully pass a pre-employment drug screening and background check WORK LOCATION: This role is located in Kalamazoo, MI
