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Job Title: Community Resource Advisor (CRA)/Crisis Worker (CW)
Job Status: Permanent, Part-time, Non-exempt and Hourly
STATEMENT OF THE JOB
Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.
ESSENTIAL FUNCTIONS
2-1-1 Services:
Interviews clients and conducts a thorough assessment of their needs
Identifies appropriate resources
Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
Conducts follow-up to ensure that the inquirers needs have been met
Uses crisis management techniques in accordance with agency procedures
Maintains complete and accurate documentation
Crisis Intervention Services:
Provides support and consultation to shift team partners
Provides and supports triage and routing functions on shift per the teams goals
Provides complete, accurate documentation of client contacts
Ensure that client rights and confidentiality are maintained
Collaborates with other program staff to assure client access to emergency assistance
Performs other duties and responsibilities as assigned by your direct supervisor
Follow-up with imminent risk clients
Conduct accurate assessments of suicide and other emergencies
General:
Responsible for staying current with all ongoing training requirements for both services
Assists with community outreach activities as assigned by the management team
Actively involved with agency programs and events
Supports operations during times of disaster as defined by agency policy
Maintains up to date knowledge of agency processes and policies & procedures
QUALIFICATIONS AND EXPERIENCE
Bachelors degree in human services field or equivalent preferred. Successful completion of Basic Crisis Intervention training and Crisis Management training is required (provided by Gryphon Place). Successful completion of the 2-1-1 Information and Referral Training required (provided by Gryphon Place).
KNOWLEDGE/SKILLS/ABILITIES
Well-developed interpersonal skills
Excellent computer skills
Demonstrated diversity towards others
Demonstrated crisis intervention skills
Versed in substance abuse issues and mental health issues
Clear and effective communication and accurate assessment of inquirers needs
Ability to function as a team member in an experiential learning setting
Ability to effectively problem solve and resolve conflict
Ability to work independently with minimal supervision
Ability to maintain professional expectations
Knowledgeable of program procedures and contact centers informational system
Must have some availability on nights and/or weekends.
Persons are recruited, hired, assigned and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non-job related disability, race, religion, sexual orientation, veterans status.
