Vacancy expired!
Location: Lansing, MI
Description:
Role:
To provide technical guidance in the areas of project and data management, help desk technical support, and department communications.
Essential Functions & Responsibilities:
-40% Helpdesk ticket coordinator for internal and external requests on technical issues, problems,
projects, and tickets. Resolve these tickets and coordinate resources as warranted.
-20% Work fluently and effectively with non-technical users throughout the organization. Relationship
skills to manage vendor partners. Communicate and work cohesively with project teams,
balancing deadlines, and communicating status updates.
- 10% Department project management/coordination in partnership with management.
- 10% Department audit, examination, compliance, and regulation liaison/coordinator. Creates,
monitors, and updates department documentation to ensure accuracy.
- 5% Manage, track, acquire credit union physical assets.
- 5% Research impactful and innovative technology focusing on expanding infrastructure, services,
automation and efficiency. Present findings to management.
- 5% Commitment to continue education through certifications, conferences and/or training.
- 5% Performs other related duties as assigned.
Performance Measurements:
1. Provide prompt, knowledgeable, and courteous support to staff regarding system problems or information
requests.
2. Ticket management results.
3. Effective project management, from inception through implementation. On time, on scope, on budget.
4. Accuracy of internal documentation, standards and controls in compliance with policies,
procedures and regulatory requirements.
5. Communicate regular updates to management on key operation issues and project timelines.
6. Maintaining a dependable record of attendance and timeliness.
Knowledge and Skills:
Education
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive
nature.
Maintaining confidentiality.
Motivating, influencing, and/or training others is key.
Maintaining outside contacts and fostering sound relationship with other entities (companies and/or individuals).
Other Skills
1. Knowledge of computer operating systems, hardware and software.
2. Takes initiative and works autonomously.
3. Thorough with an attention to detail.
4. Analytical thinking and complex problem-solving skills.
5. Excellent verbal and written communication skills.
6. Must be able to work and travel independently and use general office equipment.
Contact:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com