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MGLN- Customer Service RepDescription/Job SummaryPosition: Customer Service RepresentativeFantapak, an Inteplast Group Company, is a 31 year old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters.Position Objective:This position reports to the Customer Service Supervisor and Customer Service Manager. Looking for a confident energetic professional to provide world class service to customers, sales reps, and colleagues.Duties:bull;Develop and maintain strong business relationships with customers and sales repsbull;Process and confirm stock and custom purchase ordersbull;Communicate with customers and sales reps via phone and e-mailbull;Proactively resolve customer concernsbull;Participate in team and company meetingsbull;Manage customer expectations by communicating realistic information regarding lead timesbull;File freight claims for damages/shortagesbull;Enter daily order tracking information into MAS90bull;Set up and update custom item part #s and pricing in MAS90bull;Request and obtain custom item/artwork proofs from PO Dept and submit for customer approvalbull;Create, edit, and send packing lists to warehousebull;Track shipments and provide PODs (Proofs of Delivery) as neededbull;Invoice and update in MAS90bull;Issue RMAs (Return Merchandise Authorizations)bull;Process credit memosbull;Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)bull;Manage and expedite backorders, offering substitute items when necessarybull;Promote new products to customersbull;Take on new projects and accounts as neededbull;Review incoming container lists and update necessary information on sales ordersEducation Requirements:bull;Minimum 3 years Customer Service, Sales or Marketing experienceSkills/Qualifications:bull;Proven ability to manage multiple relationships wellbull;Excellent verbal, written and listening communication skillsbull;Energy, enthusiasm and strong work ethicbull;Adapt quickly to evolving priorities; fast paced environmentbull;Proficiency in Microsoft applicationsBenefits:bull;Medicalbull;Dentalbull;Life Insurancebull;401Kbull;Paid Time Off / Vacationbull;Competitive PayWe are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
