Dispatch/CSR Not your typical Office job! (Traverse City)

Dispatch/CSR Not your typical Office job! (Traverse City)

02 Apr 2020

Dispatch/CSR Not your typical Office job! (Traverse City)

Vacancy expired!

FAST paced TC office seeking someone who can truly multi-task Must be able to juggle multiple phone calls, answer varying emails, text field employees, record & enter detailed customer information into our CRM and whatever else pops up. Must be able to handle a lot of things at once both calmly & accurately. We field customer calls and dispatch to 5 locations across the countryNo two days are ever the same!

This is NOT your typical "office" or CSR position. Dispatch experience helpful, but will train someone with proven skills of working under pressure.

Expected Hours: 12pm-8pm M-F, more hours available On Call Sat & Sun evenings. (On Call can be done from home) Occasional Sat/Sun 6 hr shift possible. Very casual office attire!

Must Have:

Excellent phone skills. Including customer service, scheduling appointments, collecting payments.

Accurate data entry is critical

Top-notch computer and administrative skills. Including ability to work in a scheduling/dispatch database.

Ability to quickly learn our online CRM/Dispatch system

Organized thinking with common sense to dispatch multiple technicians in multiple states without getting confused.

Logistics is key to our business.

Ability to BOOK/Sell appropriate appointments over the phone

Other Requirements:

Commitment to reliable attendance

Proactively handle customer issues

Basic Accounting skills

Positive, professional demeanor with clients via telephone and email

Be resourceful in finding the right information if not readily available

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